Add help desk software

Available in multiple languages:. Works with. If you and your helpdesk staffs rely on emails in Outlook as your primary support mechanism, chances of some requests getting lost in the cluttered Inbox are high. Outlook Helpdesk add-in is designed to collect tickets from emails, track and resolve issues within stipulated time, while sharing this information with your entire team.

Helpdesk add-in makes the process of submission, assignment, tracking and fulfillment of cases very easy inside Outlook. Some notable benefits are: Work on cases in your Outlook, as if you would work on emails. Single enterprise-wide view of cases, articles, callers and problems. Little or no training requirement on the part of your agents. Structured workflow for all helpdesk activities. Organized state of cases means faster tracking requests. Common point-of-call for your end-users.

Always in communication loop via automated email alerts. A self-service knowledge base that act as first level support. Faster Response Time Keep customers happy and your team on top of things with the right data at the right time. Cloud help desk available Get your help desk up and running in minutes with the hassle-free HESK cloud service. Choosing HESK as your help desk software. You want repeat, not frustrated customers Help them resolve common issues quickly by addressing them in the knowledgebase.

Stay in control of your customer support Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.

Setup staff accounts, restrict their access and functionality, see who is working on what. All the information right when you need it Each support ticket contains request details and lets you talk back and forth with the customer.

Assign tickets, add notes, attach files, modify status and track time spent working on a ticket. HESK not enough? Try - a complete ITSM solution. World-wide fan base. That's HESK! Contact us. How to efficiently support customers with help desk software Providing everything from online, email, live chat, and mobile support to a variety of features and components, help desk software and customer self-service tools can make a big impact on your ability to bring timely, effective service to your customers.

What is help desk software? What help desk software can do for your business. Provide proactive service. Artificial intelligence AI and machine learning ML can predict problems, letting you get on top of any concerns quickly. Predictive care paired with help desk software can alert customer service staff of equipment needing repair.

Address customer needs immediately. The features of help desk software help you provide a variety of ways to get customers the support they need, the moment they need it. Manage incoming requests. Build a support platform that can create, track, and assign customer tickets, keeping your team efficient and on the same page.

Improve team performance. Full visibility helps support staff stay efficient as they manage requests. Keep customers happy. Help desk software enables your team to offer great service—increasing customer satisfaction. Identify trends and anticipate needs. Discover what your customers find most challenging, provide answers to common questions online, and learn how best to support your customers. Crafting a comprehensive help desk experience.

In-person support. On-site, live agent support allows you to directly connect with your customers. Self-service application. Jira Service Desk helps teams to manage service requests, incidents, changes, problems, and assets with a configurable workflow.

It allows support teams to personalize the way they handle all processes in a fluid workflow. Besides, there are a lot of integrations with third-party software solutions. With the free version of Jira, you can have up to 3 agents with unlimited customer limit, making this a good plan for solo agents and small support teams. Helpspot offers free support software version with complete ticket management features. Moreover, it allows companies to choose between setting it up in their own server or in the cloud.

For small businesses that are searching for call centre software, RingBlaze is an amazing option. They provide you with many features without charging a fortune. It is also one of the major Talkdesk competitors because of the amazing team collaboration features it offers.

This revolutionary call support software optimizes your success when it comes to sales and support collaboration. It allows you to manage call activities, add notes, assign calls to the most relevant team, and above all, supercharge the tasks. It gives your website visitors a chance to contact you for free without even having to leave the website. RingBlaze offers a free trial. However, it is recommended to get a subscription to enjoy it to the fullest. Solarwinds offers a Help Desk Ticketing software completely free to download, which means it works offline.

It is easy to use and it has a great interface, and an intuitive service request and a self-service portal for end-users. Besides, you have automated ticket routing and assignment based on your needs. This free version is available for Windows, Linux, and Mac. Faveo is an open-source helpdesk solution, automated and completely customizable according to your needs. In addition, it helps support teams to manage customer service, SLA, and incidents. The free version of Faveo is only available for the self-hosted software, for just 2 agents.