Hotel emergency procedures manual

Do not open shower curtains suddenly; the curtain rod may fall. Do not pick up broken glass, needles or razor blades with your bare hands. Use a dust pan and broom. Use caution signs or cones to barricade slippery hallways. Vacuum Cleaners and Floor Polishers 1. Keep power cords away from the path of vacuum cleaners and floor polishers.

Disconnect the vacuum cleaner from the outlet by pulling on the plug, not the cord. Do not operate vacuum cleaners on wet floors. Do not operate vacuum cleaners or floor polishers that have a frayed, worn, cut, improperly spliced or damaged power cord. Do not operate vacuum cleaners or floor polishers if the ground pin from the three pronged power plug is missing or has been removed. Turn off light switch and allow 5 minutes for the bulb to cool before cleaning light bulbs and do not use a wet rag to clean light bulbs.

Follow this procedure to pick up any bags that have sharp objects protruding from them: Grab the top of the bag above the tie-off with two hands and hold the bag away from your body. Changing Linens 1. Get assistance from a co-worker when picking up king sized mattresses and when moving heavy furniture. When picking up towels and bed linens, grab two corners of the towel or sheet and lightly shake it to remove any needles, razor blades or broken glass that may be bundled in it.

Wear latex gloves when handling sheets and towels that are stained with blood or other bodily fluids. If your view is obstructed, use a spotter to assist in guiding the cart around corners and through corridors. Cleaning Chemicals 1. When spraying tile and window cleaner, hold the spray bottle at arms length away and direct the spray away from your body. Office Safety 1. Do not kick objects out of your pathway; pick them up or push them out of the way. Open one file cabinet drawer at a time.

Put heavy files in the bottom drawers of file cabinets. Do not block your view by carrying large or bulky items; use a dolly or hand truck or get assistance from a coworker. Use the handle when closing doors, drawers and files.

Close drawers and doors immediately after use. Keep floors clear of items such as paper clips, pencils, tacks or staples. Do not tilt the chair you are sitting in on its back two legs. Carry pencils, scissors and other sharp objects with the points down. Do not stand on furniture to reach high places. Use a ladder or step stool to retrieve or store items that are located above your head.

Do not use extension or power cords that have the ground prong removed or broken off. Use a cord cover or tape the cord down when running electrical or other cords across aisles, between desks or across entrances or exits. Do not place your fingers in or near the feed of a paper shredder. Keep doors in hallways fully open or fully closed. Use a staple remover, not your fingers, for removing staples.

Turn off and unplug office machines before adjusting, lubricating or cleaning them. Use handrails when ascending or descending stairs or ramps. Do not store or leave items on stairways or walkways.

Do not run on stairs or take more than one step at a time. Ladders and Step Ladders 1. Read and follow the manufacturer's instructions label affixed to the ladder if you are unsure how to use the ladder.

Do not use ladders that have loose rungs, cracked or split side rails, missing rubber foot pads, or other visible damage. Keep ladder rungs clean and free of grease. Remove buildup of material such as dirt or mud. Do not place a ladder at a blind corner or doorway without blocking or roping off the area and posting warning signs that will detour traffic away from your work.

Allow only one person on the ladder at a time. Face the ladder when climbing up or down. Maintain a three-point contact by keeping both hands and one foot or both feet and one hand on the ladder at all times when climbing up or down the ladder.

When performing work from a ladder, face the ladder and do not lean backward or sideways from the ladder. Do not stand on the top two rungs of any ladder. Do not stand on a ladder that wobbles or leans. When using a ladder, extend the top of the ladder at least 3 feet above the edge of the landing.

Secure the ladder in place by having another employee hold it. Do not place ladders on barrels, boxes, loose bricks, pales, concrete blocks or other unstable bases. Do not carry items in your hands while climbing up or down a ladder.

Do not try to "walk" a ladder by rocking it. Climb down the ladder, and then move it. Do not use a ladder as a horizontal platform. Electrical Powered Tools 1.

Do not use power equipment or tools on which you have not been trained. Keep power cords away from path of drills, saws and floor polishers. Do not use cords that have splices, exposed wires, or cracked or frayed ends. Do not carry plugged in equipment or tools with your finger on the switch.

Do not carry equipment or tools by the cord. Disconnect the tool from the outlet by pulling on the plug, not the cord. Turn the tool off before plugging or unplugging it.

Do not leave tools that are "On" unattended. Do not handle or operate electrical tools when your hands are wet or when you are standing on wet floors. Do not operate spark inducing tools such as grinders, drills, or saws near containers labeled "Flammable". Electrical Powered Tools Continued Turn off electrical tools and disconnect the power source from the outlet before attempting repairs or service work.

Tag the tool "Out Of Service". Do not use extension cords or other grounded three pronged power cords that have the ground prong removed or broken off. Do not remove the ground prong from electrical cords. Do not use an adapter such as a cheater plug that eliminates the ground. Do not use portable power tools unless they have a color-coded green band taped to the handle. These green labeled tools have Ground Fault Circuit Interrupters incorporated into the plug end of the power cord.

The use of these power tools are required when working in older buildings or temporary work locations where the work environment is often damp, and the available electrical outlets may not meet our wiring standards. Do not use a power hand tool to cut wet or water soaked building materials or to repair pipe leaks. Do not use a power hand tool while wearing wet cotton gloves or wet leather gloves.

Never operate electrical equipment barefooted. Wear rubber-soled or insulated work boots. Do not operate power hand tools or portable appliances while holding a part of the metal casing or holding the extension cord in your hand. Hold all portable power tools by the plastic hand grip or other nonconductive areas designed for gripping purposes. Replace the guards before starting machines, after making adjustments or repairs. Do not remove, alter or bypass any safety guards or devices when operating any power saw or grinder.

Do not wear loose clothing or jewelry in the machine shop. Long hair must be contained under a hat or hair net, regardless of gender. Read and obey safety warnings posted on or near any machinery. Wear the prescribed personal protective equipment such as goggles, gloves, dust masks and hearing protection when operating the power saw or bench grinder.

Do not try to stop a workpiece as it goes through any machine. If the machine becomes jammed, disconnect the power before clearing the. Turn off the saw before making measurements, adjustments or repairs. Keep your hands away from the exposed blade.

Operate the saw at full cutting speed with a sharp blade to prevent kickbacks. If the saw becomes jammed, turn off the power before pulling out the incomplete cut. Hand Tools 1. Do not continue to work if your safety glasses become fogged. Stop work and clean the glasses until the lenses are clear and defogged. Keep the blade of all cutting tools sharp. Carry all sharp tools in a sheath or holster. Do not use a tool if its handle has splinters, burrs, cracks or splits, or if the head of the tool is loose.

Do not use impact tools such as hammers, chisels, punches or steel stakes that have mushroomed heads. When handing a tool to another person, direct sharp points and cutting edges away from yourself and the other person. When using knives, shears or other cutting tools, cut in a direction away from your body.

Do not chop at heights above your head when working with a hand axe. Do not use "cheaters" on load binders or "boomers". Do not carry tools in your hand when climbing. Carry tools in tool belts or hoist the tools to the work area with a hand line. Do not throw tools from one location to another, from one employee to another, from scaffolds or other elevated platforms. Transport hand tools only in tool boxes or tool belts. Do not carry tools in your clothing.

Do not use a file as a pry bar, hammer, screwdriver or chisel. When using a file or a rasp, grasp the handle in one hand and the toe of the file in the other. Clean the grooves of a file with a wire brush. Chisels 1. Keep the cutting edge of the chisel sharp. Do not use chisels with damaged striking ferrules. Hold a chisel with a tool holder if possible. Clamp a small workpiece in a vise and chip towards the stationary jaw when working with a chisel.

Hammers 1. Use a claw hammer for pulling nails. Do not strike nails or other objects with the cheek of the hammer. Do not strike one hammer against another hammer. Do not use a hammer if your hands are oily, greasy or wet. Do not use a hammer as a wedge, a pry bar or for pulling large spikes.

Saws 1. Keep control of saws by releasing downward pressure at the end of the stroke. Do not use an adjustable blade saw such as a hacksaw, coping saw, keyhole saw or bow saw, if the blade is not taut. Do not use a saw that has dull saw blades. Oil saw blades after each use. Do not carry a saw by the blade. When using a hand saw, hold the workpiece firmly against the work table. Screwdrivers 1. Always match the size and type of screwdriver blade to fit the head of the screw.

Do not hold the workpiece against your body while using a screwdriver. Use an awl, drill or a nail to make a starting hole for screws. Do not use a screwdriver as a punch, chisel, pry bar or nail puller. When using a spiral ratchet screwdriver, push down firmly and slowly. Wrenches 1. Do not slip a pipe over a single head wrench handle for increased leverage. Do not use a shim to make a wrench fit.

Size the adjustable wrench to fit the nut before turning. Do not use a wrench with broken or battered points. Use box or socket wrenches on hexagon nuts and bolts as a first choice, and open end wrenches as a second choice.

Pliers 1. Do not use pliers as a wrench or a hammer. Do not attempt to force pliers by using a hammer on them. Vises 1. When clamping a long workpiece in a vise, support the far end of the workpiece by using an adjustable pipe stand, saw horse or box. Do not use a vise that has worn or broken jaw inserts, or has cracks or fractures in the body of the vise.

Handling Chemicals 1. Follow the instructions on the label and in the corresponding Material Safety Data Sheet MSDS for each chemical product you will be using in your workplace. Use personal protective clothing or equipment such as neoprene gloves, rubber boots, shoe covers, rubber aprons and protective eyewear, when using chemicals labeled "Flammable", "Corrosive", "Caustic" or "Poisonous". Do not use protective clothing or equipment that has split seams, pin holes, cuts, tears, or other signs of visible damage.

Each time you use your gloves, wash your gloves before removing them using cold tap water and normal hand washing motion. Always wash your hands after removing the gloves. Only use red color-coded, plastic or metal containers for storing flammables. Do not use chemicals from unlabeled containers and unmarked cylinders. Do not drag containers labeled "Flammable". Animals and Insects 1.

Watch for and stay away from guest's pets in the rooms and cars. Use a long-distance insecticide to destroy wasp nests. Gasoline Powered Lawn Maintenance Tools 1. Do not operate powered equipment on which you have not been trained. Do not use tools with parts that are loose, worn, cracked or otherwise visibly damaged. Read and follow the manufacturer's routine and preventive maintenance schedule posted on the workshop wall.

Tag damaged tools "Out of Service" to prevent accidental start up or use. Do not alter or by-pass any safety device provided by the manufacturer. Only use grip locations as specified by the manufacturer as a handhold when operating the unit. Do not pour fuel into the tank of a running engine. Do not smoke while servicing, using or refueling a gasoline powered tool. Keep body parts and clothing away from the running engine and the cutting blade. Do not run a gasoline engine inside the storage shed.

Turn off the engine when you are not cutting or trimming. Allow the engine to cool before performing maintenance or refueling. Stop the engine and disconnect the spark plug wire before cleaning, inspecting, adjusting or repairing cutting blades or other rotating parts.

Allow the engine to cool before covering or storing it in the storage shed. Mowing 1. Visually inspect the area to be mowed. Remove or mow around hazards such as tree stumps, roots, rocks, branches, sprinklers, hoses, electrical cords, light fixtures and pipes. Never by-pass the kill switch on the mower handle.

Only the operator is permitted to ride on a riding mower. Put the mower into neutral before starting or shutting off a riding power mower. Do not place hands or feet under the mower deck.

Do not direct the grass discharge towards bystanders. Turn off the mower before dumping the grass catcher or removing clogged grass from the chute. When using a riding mower, mow up and down the slope. Do not mow across a slope. To mow across a slope, use an upright mower. Keep the mower in gear when going down slopes. Line Trimming and Backpack Blowers 1. Before refueling, remove the trimmer from your harness, place the trimmer on the ground and allow the engine to cool.

When edging or trimming along roads or the parking lot, stay as close to the curb as possible. Do not use the blower to clean yourself. Do not direct the blower toward bystanders. General 1. Do not handle hot or frozen items with your bare hands. Use dry pot holders or towels. Cap all open sterno flames before pushing the banquet carts.

Place the lid on coffee pots and pots of hot liquids before picking them up to move them. Use a dry towel or an oven mit when taking plates out of the plate warmers. Do not submerge hot glass in cold water or submerge a cold glass in hot water. Do not use a drinking glass to scoop ice from the ice machine. Get assistance from a co-worker when carrying tables during banquet room set up or tear down. Housekeeping 1. Mop up water around sinks, drink dispensers, freezer floors and ice machines.

Straighten or remove floor mats that do not lie flat on the floor. Immediately clean up spills, water, cooking oils and other liquids from the floor. Clean up any broken glass using a dust pan and broom. Do not pick up broken glass with your bare hands. Kitchen Appliances 1. Replace the guards before starting grinders and slicers, after making adjustments or repairs.

Do not remove, alter or bypass any safety guards or devices when operating any piece of equipment or machinery. Do not wear loose clothing or dangling jewelry when working in the kitchen. Long hair must be contained under a hat or hair net, regardless of gender while working in the kitchen. Turn off slicers, dough kneaders and meat grinders before making measurements, adjustments or repairs. Keep hands away from the exposed blade of meat slicers. Do not try to stop any foods as they go through the meat grinders or dough kneaders.

If the machine becomes jammed, disconnect the. Do not use cords that have splices, exposed wires or cracked or frayed ends. Disconnect the appliance from the outlet by pulling on the plug, not the cord. Turn the appliance off before plugging or unplugging it. Do not handle or operate electrical appliances when your hands are wet or when you are standing on wet floors.

Turn off gas appliances when not in use. Turn on the kitchen hoods when kitchen appliances are on. Position pots and pans on the stove tops so that the pot handles do not protrude over the edge of the range. Knife Safety 1. When handling knives and other cutting tools, direct sharp points and edges away from you. Store knives in knife blocks or in sheaths after use. Do not use knives that have dull blades. Do not use honing steels that do not have handle guards.

Do not attempt to catch a falling knife. Use knives for the operation for which they are named. Do not use knives with broken or loose handles.

Do not use knives as a can opener or ice pick. Do not leave knives in sinks full of water. Do not pick up knives by their blades. Carry knives with their tips pointed towards the floor. Watch for and stay away from guests' pets in the guests' rooms and cars.

Effective hotel emergency planning is critical. Inadequate training can have serious repercussions. The risks for hotels are huge. When the Taj Mahal India was attacked in , dozens of guests were killed and many more severely injured. As fires erupted and gunfire rang out, the staff managed to get many guests to safety - but others weren An emergency can happen anywhere.

But when an emergency happens and a guest is far from home, most hotels have emergency action plans and emergency response teams in place. This manual is designed to communicate our hotel's Fire Emergency Plan in detail. Join Co-production practitioners network. Sign Up or Sign In. Powered by. Badges Report an Issue Terms of Service. Co-production practitioners network A network for co-production practitioners. Blogs Forum. Co-production Email Dige. Hotel emergency procedures manual.

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